Westpac to introduce voice payments with Apple's Siri

By Galia Ilan

The Sydney-headquartered financial institution, Westpac, will be launching voice-activated payments.

The bank will this week introduce “conversational banking”, allowing customers to manage their accounts through speaking to devices, the Sydney Morning Herald reported.

Through Apple’s Siri software, customers will be able to check their balance and transfer finances.

“The future of banking is conversational banking,” remarked George Frazis, CEO of Consumer Banking at Westpac, according to the Sydney Morning Herald.


“If you look at smart phone users, about half of them now are using voice assistants, so you can see that this trend is just going to increase.”

“The opportunities for this down the track are quite immense.”

The firm claims that verbally moving money, rather than the use of a fingerprint or passcode, is more secure due to biometric methods.

According to Frazis, four-fifths of Westpac’s transactions are done through mobiles.

ANZ Bank also made a technology announcement this week, stating that its customers will be able to use automated teller machines (ATMs) with their phones as well as their cards.


Featured Articles

Twitter timeline – how Musk pulled off a hostile takeover

Elon Musk strikes deal to buy Twitter for US$44bn following four months of cryptic tweets, secret meetings and buying of shares – here’s the timeline

Top 10 Asia restaurants, from Tokyo’s Den to Bangkok’s Sorn

From Tokyo to Bangkok, with cuisines spanning Cantonese, Thai and German, we highlight Asia’s top 10 places to eat, as per Asia’s 50 Best Restaurants

Microsoft: what Asia leaders need to know about hybrid work

Microsoft’s 2022 Work Trend Index guides Asia leaders to navigating a hybrid future – from making the office worth the commute to rebuilding social capital

Meet the company: EV Nio to list in Hong Kong, enter Europe

Leadership & Strategy

12 Tech trends to watch closely in 2022, from CB Insights


Why Deloitte Australia’s HR technology is winning awards

Human Capital