M Social Singapore's digital delivery robot scoops two international awards

Robertson Quay hotel, M Social Singapore, won two awards at the International Data Corporation Digital Transformation Awards 2017.

These awards were given for “addressing with innovation the serious manpower shortage in the hospitality sector.”

See also:

Monetary Authority of Singapore to invest $20mn in fintech

Business Review Asia – November Edition

Chinese investment in AI similar to internet revolution

M Social was named “DX Leader for Operational Transformation in Singapore” and “DX Leader for Operational Transformation in the Region” and it’s all thanks to a robot named AURA.

AURA, or the Autonomous Service Delivery Robot, delivers items such as bottled water, towels, toiletries and other room service items to guests’ rooms.

The robot has been connected to various subsystems in the hotel such as networks, elevators and telephone systems, and it can therefore ride in elevators, navigate its way to the right room, let the guest know it is outside, and open its lid to deliver the items.

AURA is also said to be able to “mingle with guests.”

The hotel is part of the Millenium & Copthorne Hotels and the achievement was announced on Tuesday but parent company, the Hong Leong Group.


Featured Articles

Top 10 fastest growing companies in Asia-Pacific

From Singapore to South Korea, Hong Kong to India, and spanning fintech, food and energy – these 10 businesses are seeing their revenues rise, and fast

Top 10 best-performing Australian companies: mines to banks

Among Australia’s largest companies by market cap are the country’s Big Four banks, a tech startup that successfully scaled, and two firms with female CEOs

Top 10 richest Southeast Asia: how they made their fortunes

From Singapore’s paint tycoon to Malaysia’s sugar king, we round up the 10 richest people in Southeast Asia – and investigate how they made their billions

Will moonlighting ever become accepted practice in India?

Human Capital

New YouTube CEO Neal Mohan joins surge of Indian-origin CEOs

Leadership & Strategy

Ex Infosys President Ravi Kumar is the CEO Cognizant needs

Leadership & Strategy