Dell Technologies and Singapore Pools: transforming IT
Dell Technologies is a relentless enabler of digital transformation, supporting its partners’ technological needs today and helping them unlock the potential of this new, data driven era.
“At Dell Technologies, we provide the essential infrastructure for organisations to build their digital futures, transform IT and safeguard their most valuable asset: data,” says Eric Seow, Financial Sector District Sales Director for Dell Technologies Singapore. “We offer our customers the broadest and most innovative technologies, cloud solutions and services portfolio, coupled with flexible consumption models.”
Dell Technologies was chosen as a key technology partner by Singapore Pools, supporting their digital channels initiatives designed to enrich customer experience, as well as unlock the potential of new, innovative technologies like artificial intelligence (AI), machine learning (ML), and blockchain, as well as the adoption of hybrid cloud and IT automation.
Singapore Pools’ journey with Dell Technologies began in 2015. “They decided to launch a digital channel to better engage their community of consumers,” says Seow, an innovation that has been key to meeting the demands of changing consumer behaviour.
Yeo Teck Guan, Singapore Pools’ Chief Business Technology Officer, needed a strategic technology partner that has the ability to deliver technological innovation and support those innovations throughout their lifecycle with a dependable leadership team and a highly competent and experienced professional services team.
“He saw this in Dell Technologies,” says Seow. “We delivered what Singapore Pools needed: highly resilient, high-performance infrastructure that powers their 24/7 digital platform. Since then, our partnership has grown even stronger and we have embarked upon several initiatives to inject new IT capabilities and greater resiliencies into their organisation.”
At the heart of this ongoing relationship, Seow explains, are commitment, empathy and trust. He adds that, “Having a close collaborative relationship is one of the key ingredients for any successful outcome. To develop that kind of relationship, there must be trust at every level. We have earned that trust through years of successful engagement and delivering on our promises.”
As the world came to terms with the new normal over the past year, Dell Technologies has been a valuable partner to organisations throughout Singapore and across the rest of the world, facilitating the global shift to remote work, and helping their customers not only keep the lights on amid trying times, but embrace the opportunities presented by the crisis.
“We have seen a significant acceleration of digital transformations during the past nine months. While some industries have scaled back, others have put a lot more emphasis on digital channels, as they look for how best to engage their customers, as well as how to keep their staff productive and safe,” Seow recalls.
Going forward into 2021, Dell Technologies will continue to support its valued strategic partners and customers - including Singapore Pools - as it facilitates success in the new normal, and helps organisations leverage increasingly vital digital platforms and applications to drive successful outcomes.
“We are seeing digital platforms becoming more vital for organisations to connect and deliver their differentiators to the consumer; blockchain becoming an intrinsic technology that will strengthen the security portfolios of businesses; the rollout of 5G overcoming the limitations of 4G in a way that will drive new use cases for IoT and create more innovative business models; and artificial intelligence, machine learning and automation as essential success factors in this new data driven era,” says Seow. “Dell Technologies has made vast investments over the years in all of these key technological advancements, with many of them being incorporated into the design of our latest products and solutions.”
This year, Seow sees Dell Technologies’ relationship with Singapore Pools reaching new levels of engagement and innovation, as the two organisations “continue to explore new use cases for these advanced technologies and assess how we can deliver meaningful, enriching capabilities for Singapore Pools and their community of consumers.”
EDGEMATRIX and NTT DOCOMO deliver AI at the edge
Leading Japanese telecommunications firm NTT DOCOMO, together with startup EDGEMATRIX, is harnessing the power of 5G to support artificial intelligence-enabled video, real-time analytics and, ultimately, the next step in the evolution of the modern smart city.
Founded under the roof of Silicon Valley tech firm Cloudian, EDGEMATRIX has grown into a cutting edge startup based in Japan. NTT DOCOMO has been a shareholder in the company since 2019, having spent the past two years jointly developing and commercialising EDGEMATRIX's revolutionary edge-AI platform using high-speed, high-capacity, low-latency 5G technology. NTT DOCOMO, together with EDGEMATRIX, launched a world-first edge AI platform for intelligent video analytics, enabling high resolution, high security, and real-time video using AI.
Courtesy of EDGEMATRIX
The platform simplifies, manages and oversees the implementation and integration of AI at the edge, which captures, analyses and stores video close to where it is captured in industrial and retail settings, "on location at factories, buildings and other outdoor and indoor locations." The solution is also used in social infrastructure such as roads, railroads, and long-term care facilities for safety monitoring and anomaly detection.
Using Edge AI Box, a compact indoor and outdoor device equipped with a GPU for deep learning-based AI and a communication module (WiFi/LTE/5G) together with various interfaces such as camera connection, it becomes possible to process video streaming from surveillance cameras on-site (at the edge) and in real-time. EDGEMATRIX's Edge AI Boxes can be installed across a site and then monitored using the company's platform. The platform maps the locations of multiple Edge AI Box devices installed on site, monitors their operational status and enables the devices to be controlled remotely.
EDGEMATRIX's customers can use the platform to pruchase additional AI applications from a rapidly-expanding ecosystem which allow them to implement the right solution for the right situation. This simplifies the implementation and upgrade of edge AI for processing and storing video data captured with video cameras at customer premises either outdoor or indoor. Using "Edge View" feature, it is also possible to simultaneously display on the browser a large number of AI-processed real-time videos from the field.
Partnerships like this are key to NTT DOCOMO’s efforts to integrate 5G technologies into the modern enterprise.
Zaif Siddiqi, Executive Director and Global Head of NTT DOCOMO’s 5G & IoT Business Department, comments: “When you're approaching digital transformation, there's more to it than just leveraging cutting edge technologies into new customer experiences.” Unless the needs of the customer, and the underlying market forces at play, can be truly understood, “5G doesn’t mean anything,” he explains, adding that in order to find the right contexts for deployment, “Selection of the right partners is extremely important to delivering on the potential value of 5G.”