AWS Services from Trianz Bolster Enterprises During COVID-19
At the end of March 2020, the U.S. was forced into lockdown as the threat of COVID-19 ravaged the nation. This sudden shift significantly increased internal enterprise demand for remote IT services as large swathes of the workforce moved to telecommute as a “new normal.” Unfortunately, for many enterprises, their infrastructure was not able to cope with this demand.
Trianz has set an excellent example of how resilient a cloud-native enterprise can be. The IT consultancy had already implemented a 100% robust digital workplace initiative, preparing them for any unprecedented events and leads by example using cloud platforms like AWS to deliver remote IT services. You can read more about the .
Even during the pandemic, Trianz continued to assist its clients with digital cloud transformations to the AWS platform, giving many businesses, performant and scalable infrastructure that readily accommodated remote workplace initiatives. Where on-premises data centers buckled under demand, Trianz and AWS delivered business continuity and service availability, critical to both short-term and long-term enterprise outcomes during COVID-19.
The AWS Cloud – A COVID-19 lifeline for digital enterprises
At the start of the pandemic, many enterprises were still using legacy applications and on-premises data centers. As the IT department was responsible for managing both the business’s hardware and software, it created a big problem for enterprises when the shelter-in-place orders kicked in. While remote administration is entirely possible, hardware failures can significantly disrupt business continuity, with so many employees working from home using virtual desktop infrastructure (VDI).
With Trianz being an , their consultants know first-hand how the cloud can remedy these traditional IT problems. The hardware management burden can be reduced by “renting” computing resources from a cloud hosting provider like AWS. This is further bolstered by (SLAs) on AWS, which guarantee compensation when monthly uptime falls below 99.99%. The guarantee offers welcome reassurance that enterprise services will be readily available and reliable during the pandemic, allowing enterprises to transition to a new normal without disruption.
How Trianz and AWS work together to deliver success during COVID-19
Since becoming an AWS partner in 2013, Trianz has helped many enterprises to move their infrastructure deployment to the cloud. This includes more than 10+ Fortune 500 companies, demonstrating high confidence from industry leaders in the Trianz approach to IT consulting.
Trianz approaches IT consulting with a combination of best-in-class technologies and intelligent strategies based on industry best practices. This has allowed the firm to achieve a 100% client satisfaction (CSAT) rating, reflected in the clients’ success after project completion.
Investments in the AWS platform from Trianz
Close collaboration between Trianz and AWS has prompted the creation of proprietary tools and accelerators on the platform. Developed in-house by Trianz experts, these solutions integrate seamlessly with AWS and target the complex enterprise requirements seen by consultants while working on client projects.
AWS AFQ Accelerator
The was created to tackle data analytics across heterogeneous network environments. This accelerator processes data without the need for transmission between platforms, allowing for unified analytics across Google BigQuery, Amazon Redshift and Athena, AWS S3, and SAP HANA.
With the growing complexity of cloud management, Trianz created the . With , Concierto.cloud streamlines IT service management (ITSM) and IT operations management (ITOM) when moving to the AWS cloud. Additionally, turn-key integrations with leading independent software vendor (ISV) tools ensure that Trianz can deliver COVID-proof IT deployments on AWS tailored to individual business requirements.
With during COVID-19, enterprises need the reassurance that external employees can use their services without compromising cybersecurity or compliance. The proprietary allows for granular access to host machines on AWS, helping enterprises maintain high compliance in the cloud. Its small footprint allows for redundancy, while simultaneously encrypting user traffic via VPN for remote workers. This helps protect AWS EC2 instances from attackers, with full multi-factor authentication (2FA) and unified role-based access controls (RBAC) that allow for a swift revocation of access rights. While remote worker endpoint security can be challenging to tackle, ARXWAY provides an additional security layer on AWS to protect your business during the pandemic.
Data migration is a significant hurdle for enterprises looking to make a full cloud transition to cope with COVID-19. To combat this problem, . With full AWS integration, EVOVE will automate up to 95% of data conversion and extract-transform-load (ETL) processing, significantly reducing migration timescales to the AWS cloud. EVOVE enables swift and streamlined migration to the AWS cloud, giving enterprises the agility and technical competence needed to combat COVID-19.
Trianz and AWS – don’t let COVID-19 cease your operations
Significant investment from Trianz in AWS has allowed for ongoing client success in the face of the pandemic. In the words of Trianz President, Ganeshan Venkateshwaran:
Trianz fully advocated for the cloud and its benefits before COVID-19, and this commitment only grew in the wake of the pandemic. We have known about the potential of the cloud for years, and how it can completely transform business operations and promote industry leadership. This process of cloud digitalization embodies our consulting approach and company ethos—Digital Evolution: Simplified.
After countless successful client projects, we were able to identify niche business requirements that were not being met on the market. This prompted the creation of our own IP technologies, like AWS AFQ Accelerator, EVOVE, Concierto.cloud, and ARXWAY. By partnering and collaborating with AWS, these technologies significantly improved business outcomes by expediting projects, streamlining management, and enhancing cybersecurity.
Now, more than ever, digital services are a lifeline for enterprises across the globe. While COVID-19 has caused an inevitable disruption, Trianz aims to help enterprises adapt to the new normal through digital transformation and the creation of remote workplace solutions. By implementing resilient and secure infrastructure and services for our clients, we hope to prepare them for the post-COVID landscape of remote telecommuting and virtual conferencing.
Q&A: Professor Loredana Padurean, Asia School of Business
As someone who is creating Asia Pacific’s business leaders of the future, what do you believe are the essential skills leaders require?
In many ways, we need leaders who are Renaissance women/men or polymaths, as opposed to specialists of an industry or a field. A polymath is a person with profound knowledge, proficiency and expertise in multiple fields and today’s leaders have to be able to combine various ideas, look at problems in novel and useful ways, and develop a broad and yet still deep set of skills, talents, and knowledge.
You’ve coined ‘smart’ and ‘sharp’ as skills of the future. What are these?
They are replacements for ‘soft’ and ‘hard’ skills, a concept coined by a US Army doctor in 1972 who observed that his pupils had different skills: dealing with machinery required ‘hard’ skills, while dealing with people and paper were ‘soft’ skills. This concept has served us well since, but I find it too binary, not to mention the semantic implications of the words themselves.
Soft implies gentle, delicate, mild, quiet, tender, weak. However, there is nothing soft in navigating competing perspectives and cultures, handling and delivering critical feedback or dealing with office politics. Instead, I prefer to call these skills ‘smart’. Hard implies rigid, difficult, heavy, static. But how can we think of engineering or software development as static or rigid? I believe ‘sharp’ is more apt as such skills need constant updating or sharpening.
I think it’s time to reflect on these classifications, because we can drastically change someone’s perspective by how we choose to talk about and frame something.
How important are smart skills in leadership today?
Smart skills are more important than ever because we live in a world of extreme diversity: generational, ethical, value-based, gender, etc. Gone are the days when giving an order was an effective act of leadership. I personally work with people from five different continents and across five different generations, therefore as leaders, we need to know how to adapt, motivate, inspire and connect. We need to increase our investment in learning about them in action, especially as smart skills are more difficult to develop.
I believe that a successful leader today has to be both smart and sharp. Take cognitive readiness, one of my top 10 smart skills. In order to be cognitive ready, one has to master system dynamics, one of my top 10 sharp skills. Also, did you know that one of the primary reasons why digital transformation fails is not the absence of digital literacy, a sharp skill, but the need for more validation and adaptability, both smart skills. So, instead of thinking of these skills as binary, I prefer to think of them as the yin and yang; co-existing and complementing each other.
So, you can teach leaders smart skills then?
Yes, you can, via a combination of the classroom experience, plus an action component supported by deeply embedded reflection. At ASB we call this Action Learning, and we teach it both in the MBA and in the executive programs. For example, in teaching a leader emotional maturity as a smart skill, first they need to learn what it is, and then act on it, before reflecting on what we did and how we did it. And then to repeat it, but this time with more expertise and awareness. It’s not easy, but that’s why my favourite mantra is ‘the job is easy, the people are not’.
Discover Professor Padurean's successful skills for a digital transformation here