HGC expands Salesforce and Enxoo digital transformation and CX partnership

Global fixed-line operator and ICT services provider HGC Global Communications has announced an expansion of its partnership with leading CRM provider Salesforce and Enxoo, a leader in the industry cloud solutions space, that will seek to accelerate its digital transformation and streamline the customer experience (CX).

By leveraging the combined talents of Salesforce and Enxoo, Hong Kong-based HGC’s optimised customer journey will ramp up the firm’s delivery of its advanced digital CX offering.

"We are passionate in delivering a new level of personalisation, new ways of engagement for our customers, and in supporting our staff to embrace digitalisation,” said Jacqueline Teo, Chief Digital Officer of HGC, in the firm’s press release.


“At every step of our digitalisation journey, HGC will strive to optimise our services and solutions and to equip ourselves to meet dynamic market needs in the digital era. In future, we will continue to further expand our ecosystem for much better customer experience."

Among the numerous benefits of the expanded Salesforce and Enxoo partnership, HGC will enable the firm to more rapidly respond to evolving customer needs across its international reach.

Salesforce’s Einstein Artificial Intelligence platform will be embedded throughout the customer journey to offer enhanced insights, advanced analytics and reporting capabilities. 


Featured Articles

Twitter timeline – how Musk pulled off a hostile takeover

Elon Musk strikes deal to buy Twitter for US$44bn following four months of cryptic tweets, secret meetings and buying of shares – here’s the timeline

Top 10 Asia restaurants, from Tokyo’s Den to Bangkok’s Sorn

From Tokyo to Bangkok, with cuisines spanning Cantonese, Thai and German, we highlight Asia’s top 10 places to eat, as per Asia’s 50 Best Restaurants

Microsoft: what Asia leaders need to know about hybrid work

Microsoft’s 2022 Work Trend Index guides Asia leaders to navigating a hybrid future – from making the office worth the commute to rebuilding social capital

Meet the company: EV Nio to list in Hong Kong, enter Europe

Leadership & Strategy

12 Tech trends to watch closely in 2022, from CB Insights


Why Deloitte Australia’s HR technology is winning awards

Human Capital