Dubber announces major deal with Telstra

By Allen Jack

Software company Dubber has inked a new deal with telecoms giant Telstra, allowing the latter’s customers to utilise powerful call recording and analytics. 

Joining 113 other global companies, Telstra’s adoption of Dubber’s software marks its widespread adoption among the big players of the telecom sector. Other users include AT&T, Cox and Bell Canada. 

Based in Melbourne, Dubber uses cloud-based call recording software to drive quality assurance, improve customer service and help resolve disputes. Customers are able to analyse recordings for keywords and/or phrases, enabling a higher level of marketing/sales insight. 

“We are delighted to be announcing our agreement with Telstra today and believe it will enable the full expression of the capability of the Dubber Platform,” said Steve McGovern, CEO, in an article by Yahoo! Finance. 

“By providing call recording extensively on both Unified Communications and mobile networks, Telstra business customers of all sizes will be able to provide call recording, data capture, advanced analytics and AI throughout their entire organization.”

SEE ALSO:

“We believe this agreement with Telstra effectively ’democratises’ call recording, at cloud scale, beyond the traditional domain of contact centres, to any and all business users.”

“We believe this agreement will usher in a whole new class of services for call recording, delivered via SaaS (software as a service), for compliance, business insights and AI services that were never before possible.”

Telecoms: helping those in need

Telstra has also been in the news recently for its efforts to help those affected by the Australian bushfires. In a previous article by Business Chief, we explored how the company is doing its part in the relief efforts:

Telecoms giant Telstra has promised to waive mobile phone bills for volunteers who chose to dedicate their time to fighting the bushfires in December and January. Assistance packages for volunteers in the State Emergency Services, as well as bushfire victims, have also been offered.

However, Telstra isn’t alone: Optus has also lent a hand.

Optus has offered its support to those affected by the Australian bushfires with the announcement of its Green Shoots programme.

The Sydney-based company is hopeful that the grants provided can rejuvenate the fortunes of individuals and SMEs by providing a method of digital re-connection.

For more information on business topics in ANZ, please take a look at the latest edition of Business Chief ANZ.

Follow Business Chief on LinkedIn and Twitter

Share

Featured Articles

How India is bucking the global dealmaking downturn

M&A deal volume and value reach record highs in India in 2022, despite slower dealmaking globally – as scope activity and acquisitions in renewables surge

Create C-suite space for the Chief Transformation Officer

Responsible for driving growth and change, the Chief Transformation Officer is the latest addition to the C-suite as business undergoes major change

12 AI predictions for the enterprise in 2023 – Dataiku

With 2023 likely to be a huge year for AI, experts from AI platform provider Dataiku deliver their enterprise AI and ML trends for the year ahead

Welcome to the new breed of private members' clubs

Leadership & Strategy

Welcome to the New Age of the CISO

Leadership & Strategy

Making the UAE the world’s strongest digital fortress

Technology