Qantas continues to dominate airline satisfaction ratings

By Addie Thomes

Qantas has been named the best Australian airline for customer satisfaction for a 10th straight month.

According to Roy Morgan’s ‘Domestic Airline & Domestic Business Airline Customer Satisfaction February 2018’ report, Qantas registered a rating of 86.4%, just ahead of its sister operator Qantaslink (86.1%). Major rival Virgin came third with a score of 83.2%.

Tigerair and Jetstar ranked the lowest in the domestic category with respective ratings of 61.4% and 64.1%.

See also:

Qantas also leads the way for domestic business travellers with a customer satisfaction rating of 85.2%, ahead of Virgin Australia on 81.5% and well ahead of Jetstar on 65.5%.

Michele Levine, CEO of Roy Morgan, said: “Another positive for Qantas is Australia’s huge market for domestic travel. Over 11.6mn Australians now say they’d like to spend a holiday in Australia in the next two years.

“Victoria is Australia’s leading destination State with nearly 3.8mn Australians nominating the State as a travel destination ahead of larger neighbour New South Wales on just over 3.6mn.”

Qantas recorded a major milestone earlier this year by successfully landing the first non-stop Australia to Europe flight, which took around 17 hours to fly from Perth to London.

This marks a crucial milestone in the carrier’s plans to become a go-to for ultra-long haul flights, one which CEO Alan Joyce hails as a game changing moment.


Featured Articles

Hybrid live event shaping the future of Sustainability & ESG

Sustainability LIVE London returns for a two-day, multi-track conference programme featuring inspirational ESG speakers, debates and discussions

Nine must-attend sustainability events for business leaders

From London to Abu Dhabi, Singapore to San Diego, these sustainability-focused events are designed to help business leaders action their ESG goals

Daniel Weise of BCG on new supply chain and procurement book

Daniel Weise, global leader of Boston Consulting Group’s procurement business line, on the timely publication of his new book, Profit From The Source

Attract and retain talent with flexible working and benefits

Human Capital

Nurturing the next generation of women leaders in Africa

Leadership & Strategy

5 Mins With: Cybersecurity expert Ariel Parnes of Mitiga