3853 search results
Article
Digital Strategy
Implementing a social customer service strategy
Article
Technology
Bain & Co on myths that hinder cloud in financial services
Insights from consultancy Bain & Company highlight the myths and misconceptions that are hindering cloud adoption in financial services
Article
Leadership & Strategy
How Gen Z is driving change in customer service industry
Roger Beadle, CEO of Limitless, on how the younger Gen Z generation is driving change in the customer service industry via the gig economy
Article
Leadership & Strategy
Finastra shows Banking as a Service gains momentum in APAC
Finastra research shows 9 in 10 senior executives surveyed in APAC are already implementing BaaS solutions or are planning to in the next 12-18 months
Article
Technology
Banks must embrace data, AI and ML to keep up with fintechs
Incumbent banks must embrace data-centric capabilities to drive personalised customer experiences, says World Retail Banking Report from Capgemini and Efma
